Pat Wadors

How People-First Design Unlocks Employees’ Superpowers


Now more than ever, technology is helping to shift the employee experience from menial and manual to fluid and productive.  But technology alone can’t solve everything. In fact, research shows that first identifying people’s needs, and then adding the technologies that help them more effectively get their work done, leads to better outcomes.  That’s because a more human-centric design that puts people at the heart of the employee experience factors in two important measures of success: sentiment and engagement. While the nuts and bolts of org design still matter, first understanding employees’ needs, then complementing them with the right culture, systems and workspace, can create magic. Yet, in this rapidly changing digital world, how can we design an organizational structure that is based on a people-first approach? Join Pat Wadors, Chief Talent Officer at ServiceNow, named Forbes’ #1 World’s Most Innovative Company, for an informative and interactive session on why “technology in service of people” leads to high-performing, healthy companies that scale.


Pat Wadors joined ServiceNow in September 2017 and serves as the Chief Talent Officer and Chief Human Resources Officer for ServiceNow.  Prior to joining ServiceNow, Pat was Senior Vice President Global Talent Organization at LinkedIn where her focus was on recruiting and developing top talent, driving organizational transformation, supporting a highly engaged workforce and growing LinkedIn’s global footprint.  Additionally, she held human resources leadership positions at Plantronics, Yahoo!, Align Technology and Applied Materials.  Pat earned her B.S. in business management with a concentration in human resources management and a minor in psychology from Ramapo College of New Jersey.

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